Customer support
An AI answers common questions first, then hands the thread to a person.
Business messaging
One chat channel for everything else you use WhatsApp for.
Support, notifications, bookings and staff chat in one brand-owned channel. Data-free for the person on the other end, and priced per message instead of per conversation.
Encrypted end to end. Your channel, your data, your rules.
W Where it fits
The jobs a business already runs in chat.
Competitions are one use. The same channel covers the everyday conversations customers and staff already expect.
Order notifications
Delivery and account updates the customer can reply to.
Bookings
Confirm, reschedule and remind from the same chat.
Staff chat
Reach frontline teams who do not have a company email.
Field reporting
Check-ins and proof photos from the shop floor.
HR self-service
Payslips, leave balances and new-hire onboarding.
Surveys
Feedback and NPS collected with buttons.
Loyalty
Balances, vouchers and tier upgrades in the thread.
The same channel also covers onboarding and document collection, payment reminders, trade and spaza ordering, and agent networks.
W Customer support
AI answers first. A person steps in when it matters.
Customers ask in a familiar chat. Wina Wena resolves the common questions, accepts a photo when proof is needed, and hands the thread to a person with the full context.
01AskThe customer sends a question
02ResolveAI answers the common questions
03ShowA photo can be attached when proof is needed
04HandoverA person continues with the full thread
Support thread
W Staff and frontline
Reach the staff who do not have a laptop or a company email.
Frontline teams open the same chat on their own phones. Shift notices, policy updates and incident photos stay in one thread.
Data-free
Staff are not paying from their own bundles.
Works on basic phones
Runs on many entry-level smartphones.
Shift notices
Roster changes and policy updates stay in the thread.
Incident reporting
Send a photo from the floor as it happens.
No app install
Nothing to download, and no per-seat licence.
Notifications
Notifications they can actually reply to.
Order updates, payment receipts and renewal reminders arrive as a conversation. The customer can answer in the same thread.
01ConfirmOrder confirmed
02UpdateOut for delivery
03CollectPayment received
04RemindRenewal due
Each notice is a two-way thread, so a reply can change an address, confirm a payment or book a new time.
W A practical alternativePricing Your flows Ownership Access
Why not just WhatsApp Business?
A familiar chat, with the price, the journey and the record set by the brand.
Priced per message.
The first 10 000 messages each month are free, then 10c. The price follows each message.
Journeys you control.
Build the path the business needs and change it when the process changes, without waiting on an outside template review.
A channel the brand owns.
Conversation history and the details collected stay with the business.
No data cost on the other end.
Customers and staff open the chat without using their own airtime.
W The platform
Built for day-to-day messaging.
The same channel covers support, alerts and staff chat, with the controls a business expects.
End-to-end encrypted
Chats are encrypted end to end.
AI first line
Common questions are answered first. A person joins with the full thread when needed.
Rich media
Photos are compressed before they are stored.
Save to home screen
A shortcut brings people back to the same chat.
Works on basic phones
Runs on many entry-level smartphones.
Fraud controls
Checks repeated and duplicate submissions.
Audit trail
A record of what was sent and when.
API connection
Links to CRM, ticketing and the systems you already use.
South African support
Built and supported by Brazen Labs in South Africa.
W Wina Wena pricing
Simple pricing for every channel.
A monthly connection fee keeps the platform active. Multi-department and high-volume rollouts are quoted separately.
Monthly connection fee
R2 900 / month
- Platform connection
- Paid each month
- Campaign build quoted separately
Message cost
First 10 000 messages free every month.
- 10c per message after that
- Unused messages do not carry over
- Allowance resets each month
Multi-department and high-volume rollouts are quoted on application.
W Frequently asked questions
Common questions about business messaging.
- What is Wina Wena business messaging?
- Wina Wena business messaging is a data-free chat channel from Brazen Labs for customer support, order notifications, bookings, staff chat, field reporting and HR self-service. People open a link or QR code. No app needed. No WhatsApp required.
- Can it run customer support?
- Yes. An AI answers common questions first and hands the conversation to a person when it needs a human. Customers can send text, tap buttons and attach photos, then return to the same thread later.
- Is staff chat data-free?
- Yes. There is no mobile data cost for the person on the other end, including frontline staff using their own phones. Nothing needs to be downloaded or installed.
- How much does business messaging cost?
- The monthly connection fee is R2 900. The first 10 000 messages each month are free, then 10c per message. Unused messages do not carry over. Multi-department and high-volume rollouts are quoted separately.
- Is the chat secure?
- Yes. Chats on Wina Wena are encrypted end to end, so conversations between the business and the person on the other end stay private. Photos are compressed and stored by the business, and there is a record of what was sent and when.
- Can it connect to our systems?
- Yes. Wina Wena can connect to CRM, ticketing and other business systems through an API, so support, notifications and staff workflows can stay tied to the tools a company already uses.
Talk to Brazen LabsSupport, alerts and staff chat.
Support, alerts and staff chat.
No app needed.
No WhatsApp required.
Talk to Brazen Labs about customer support, notifications or a channel for your frontline teams.